*4 Jan 2021 Update
In view of the latest situation of COVID-19, all LCSD performance venues will not be re-opened for live performances until further notice. Matches scheduled on 11-13 Dec 2020 Studio Theatre, HK Cultural Centre has been cancelled and changed to online streaming
For tickets holder who purchase from Urbtix outlet and didn’t change online streaming e-tickets . Please keep the original tickets intact (with stubs) and complete the refund form (Available here).
Type of Refund
1. Cash Refund : Please return the form with the intact original ticket(s) or the print of online purchase record (for those who has not taken the original tickets from box office) to Y-Space , Rm D, 12/F, On Fook Industrial Building, 41-45 Kwai Fung Crescent, Kwai Chung, Hong Kong in person for cash refund.
2. Bank Transfer : Refund of the face value of the ticket(s) by Bank deposit. Refund will be made by crossed cheque . Please provide the cheque payee information.
3. Donate the cost of ticket(s)to Y-Space for future production , not refund.
(1) By mail
Please mail the completed form with the intact original ticket(s) or the print of online purchase record (for those who has not taken the original tickets from box office) to Y-Space , Rm D, 12/F, On Fook Industrial Building, 41-45 Kwai Fung Crescent, Kwai Chung, Hong Kong , Please indicate “Ticket Refund” on the front of the envelope (the stamped date will be taken as the date of application, late , late application will not be processed).
Audiences need to bear the risk of surface ordinary mailing, such as loss, delay, etc.
(2) By E-mail
Please email the completed form with the softcopy of ticket(s) (both front and back sides) or the softcopy of online purchase record (for those who has not taken the original tickets from box office) to [email protected]. Please indicate “Matches Ticket Refund” in email subject.
Deadline of Application for Refund: 31 Jan,2021
We will confirm your refund request within seven working days after receiving the completed application. The refund will be made on or before 2 Feb 2021. Should you have any enquiries, please contact us via email at [email protected] office, or call us at 24700511 during our office hours 9:30am-6:30pm, Monday to Friday.or Whatsapp 9173 6252 .Thank you your support and consideration!
URBTIX service fee will not be refunded.
*9 Dec 2020 Update
Ticket Exchange Arrangement
Audience who have purchased “Matches” tickets can reclaim access to the broadcast and start at 19:45 on 12 Dec. Archive of the performance is also available for viewing from 00:00 to 23:59 on 13 Dec 2020.
*Each E-ticket allows viewing on 1 device at the same time
If you would like to reclaim E-ticket, please email [email protected] or whatsapp 9173 6252 by 11 Dec, 2020.